Welcome to Highpitch Media. By accessing our website (https://highpitchmedia.framer.website/), inquiring about our creative services, or collaborating with us as an active client, you agree to comply with and be bound by the following Terms & Conditions.

We believe clear boundaries make for the best partnerships. Please read these terms carefully so we are completely aligned on how we work, deliver, and scale together.

1. Our Core Focus

Highpitch Media operates as a performance-driven visual asset agency specializing in YouTube thumbnail design and high-converting static ad posts. Our primary objective is to optimize the conversion layer of your digital media channels. We do not guarantee fixed view counts, specific click-through rate percentages, or guaranteed returns on ad spend, as these metrics rely heavily on external variables beyond our creative control (e.g., video content quality, algorithm changes, or ad budgeting strategies).

2. Client Responsibilities & Onboarding

To maintain a high-performing asset pipeline, your active collaboration is vital. You agree to provide:

• Accurate, clear, and timely project assets (such as raw high-resolution photography, video titles, or branding kits).

• Explicit creative direction and performance insights during the research phase.

• Direct, actionable feedback during the designated review windows.

Delays in asset delivery or major shifts in project scope after a creative brief has been locked will inevitably alter production timelines.

3. Payment Terms & Invoicing

• Upfront Commitments: Unless explicitly stated otherwise in a custom service contract, all creative assets require full or partial milestone payments before design work begins on our canvas.

• Recurring Subscriptions: For monthly asset retainers, invoices are automatically generated and charged on a recurring billing cycle.

• Late Payments: We reserve the right to temporarily pause all active design queues and asset delivery pipelines if an account balance remains unpaid past its designated due date.

4. Revisions & Approval Framework

We are committed to delivering conversion-optimized assets that align perfectly with your vision. To keep our asset production efficient:

• Every project or package includes a set number of structured revision rounds, which will be explicitly outlined in your project brief or invoice sheet.

• Revisions must focus on refining the original concept rather than requesting a completely new creative direction or title strategy mid-way through production.

• Once a design asset is finalized, approved by you, and delivered in high resolution, the project task is considered closed. Any subsequent alterations will require a new service ticket.

5. Intellectual Property & Asset Usage Rights

• Our Work In Progress: Highpitch Media retains absolute ownership over all raw layout structures, conceptual drafts, unselected mockups, and internal file frameworks generated during our design process.

• Your Final Assets: Upon receipt of full and final payment, we grant you the full, unrestricted commercial rights to use, publish, and distribute the finalized high-resolution JPEG, PNG, or web assets across your digital platforms.

• Portfolio Showcase: To demonstrate our agency track record, we reserve the right to display your finalized visual assets, public view improvements, or anonymized conversion metrics inside our case studies, portfolio grids, or marketing channels, unless we have mutually signed a strict Non-Disclosure Agreement (NDA).

6. Refund Limitation Policy

Because our work requires dedicated research hours, human creative engineering, and custom labor from the moment we begin a project, Highpitch Media operates on a strict no-refund policy. If you are unsatisfied with a creative asset layout at any phase of production, your remedy is to utilize your active revision cycles to guide our designers toward your desired adjustments.

7. Limitation of Liability

Highpitch Media, its founders, and its team members will not be held legally liable for any indirect, incidental, or consequential damages resulting from your use of our assets. This includes, but is not limited to, social platform policy strikes, unexpected channel drops, ad account suspensions, or fluctuations in your digital advertising expenditure. You retain ultimate compliance responsibility for the content you choose to publish or promote using our visual frameworks.

8. Term Termination

Either party may choose to terminate an active ongoing project or monthly retainer subscription by providing written notice via our official support channels according to the timeline guidelines laid out in your specific client agreement. Upon termination, you will be billed proportionally for any custom layout work completed up to that exact date, and all pending creative asset files will remain the property of Highpitch Media until settled.

9. Get In Touch

If you have any questions or need clear answers regarding these Terms & Conditions, please do not hesitate to contact us directly through the Contact page on our site. We look forward to building a phenomenal, high-performance creative partnership with you.